Return & Refund Policy
Last updated: 03/31/2026
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are not eligible for returns:
- Custom or personalized items
- Perishable goods (such as candles that have been used or melted)
- Digital downloads
- Items marked as final sale
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item and packaging
We will review the issue and offer a replacement or refund if applicable.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method within 5–10 business days
Shipping costs are non-refundable, unless the return is due to our error.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at: support@mymagicplaceshop.com
Cancellations
Orders can be canceled within 12–24 hours of purchase. After that, orders may already be processed or shipped.
Contact Us
If you have any questions about returns or refunds, contact us at:
📧 support@mymagicplaceshop.com